WARNING: Vaping products contain nicotine, a highly addictive chemical. Health Canada.
AVERTISSEMENT: Les produits de vapotage contiennent de la nicotine. La nicotine crée une forte dépendance. Santé Canada.
Customer Service: service@cvdtech.ca
Free shipping over $79 in Canada
Free delivery OVER $59 IN GTA
FREE SHIPPING OVER $159 TO USA
Possible Canada Post disruption — we’ll use other couriers.
Eligible areas: Newmarket, Aurora, Whitchurch-Stouffville, Richmond Hill, Vaughan, Markham, Toronto (all districts), Mississauga, Oakville
Place orders before 4 PM
Courier picks up at 4 PM
Delivered by 11 PM the same day
📝 Tip: Order in the morning, receive in the evening!
⚠️ Avoid using office addresses due to evening delivery.
Order before 4 PM (Mon–Sun) for same-day delivery
Orders after 4 PM → delivered next day
Tue/Thu/Sun: Order before 4 PM for same-day delivery
Other weekdays: Order before 11:30 AM for same-day dispatch
🕒 Cut-off times vary by courier
Wed/Sat: Order before 4 PM for same-day delivery
Other weekdays: Order before 11:30 AM for same-day dispatch
Mon/Fri: Order before 4 PM for same-day delivery
Other weekdays: Cut-off is 11:30 AM
Order before 11:30 AM (Mon–Fri)
Courier pickup at 12 PM
Sent to local Montreal hub and delivered next day
🗓 Note: Friday orders deliver Monday (no weekend operations)
Avoid office addresses. Delivery is typically 6 PM – 11:30 PM
Always include unit number for condo/apartment addresses
Incomplete address or missed call = delivery failure
Delays possible during weather, holiday, or peak seasons
No cash on delivery / in-store pickup
Couriers do not carry packages upstairs
If you require accessibility assistance, leave a note
Not home? Request delivery to concierge/mailbox
Requesting next-day reschedule after arranged delivery → extra charge applies
Orders processed within 3–5 business days
You will receive a tracking email or SMS once shipped
Tracking may take 1–3 business days to update
Providing a correct address is the buyer’s responsibility
Contact us immediately at service@cvdtech.ca for address corrections before dispatch
After dispatch, changes must be made through the courier
CoolMax Vape is not liable for delays, lost, or stolen parcels after handoff
If tracking shows “delivered” but you didn’t receive it → contact the courier first, then reach out to us
Condo deliveries may go to reception/mailroom
Missing unit numbers = failed delivery or return
Customer is responsible for return shipping on eligible returns (see our Refund Policy)
GTA Service Area:
Postal codes beginning with L1, L3, L4, L5, L6, L7, L8, L9, and M1–M9
Montreal Service Area:
Postal codes beginning with H1–H9 and selected J4–J7 prefixes
For any shipping-related concerns, please email us at:
📧 service@cvdtech.ca
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