Shipping Policy

🛑 Notice – Shipping Signature

IMPORTANT DELIVERY NOTICE: All orders containing vaping products require age verification (19+) and a signature upon delivery. Please ensure that an eligible adult is available with valid government-issued photo ID. If delivery fails because the recipient is unavailable to sign or cannot complete age verification, additional redelivery or return shipping fees may apply. Original shipping fees are generally non-refundable for delivery failures caused by the customer.

🛑 Temporary Notice – U.S. Orders(Sept.26)

Canada Post has gone on strike again, marking the second strike this year. As a result, shipments to the United States will experience temporary disruptions and delays.

Free Shipping

Canada: Free shipping for orders over $79 CAD.
Worldwide: Free shipping for orders over $400 CAD.

Free Local Delivery Thresholds (Before Tax)

GTA Area: Free delivery for orders over $59 CAD before tax. Order cutoff time is 4 PM on working days. Orders placed before 4 PM will be delivered the same day, and orders placed after 4 PM will be delivered the next day.
Montreal Area: Free delivery for orders over $89 CAD before tax. Order cutoff time is 11:30 AM on working days. Orders placed before 11:30 AM will be delivered the next day, and orders placed after 11:30 AM will be delivered the day after next.
Quebec City Area: Free delivery for orders over $99 CAD before tax. Order cutoff time is 11:30 AM on working days. Orders placed before 11:30 AM will be delivered the next day, and orders placed after 11:30 AM will be delivered the day after next.

Same-Day Delivery Areas & Cut-Off Times

GTA Orders (7 Days a Week)

Eligible areas: Newmarket, Aurora, Whitchurch-Stouffville, Richmond Hill, Vaughan, Markham, Toronto (all districts), Mississauga, Oakville

Place orders before 4 PM
Courier picks up at 4 PM
Delivered by 11 PM the same day
📝 Tip: Order in the morning, receive in the evening!
⚠️ Avoid using office addresses due to evening delivery.

Pickering / Ajax

Order before 4 PM (Mon–Sun) for same-day delivery
Orders after 4 PM → delivered next day

Hamilton / Burlington

Tue/Thu/Sun: Order before 4 PM for same-day delivery
Other weekdays: Order before 11:30 AM for same-day dispatch
🕒 Cut-off times vary by courier

Kitchener / Guelph / Waterloo

Wed/Sat: Order before 4 PM for same-day delivery
Other weekdays: Order before 11:30 AM for same-day dispatch

Brampton

Mon/Fri: Order before 4 PM for same-day delivery
Other weekdays: Cut-off is 11:30 AM

Montreal/Quebec City Orders

Order before 11:30 AM (Mon–Fri)
Courier pickup at 12 PM
Sent to local Montreal/Quebec City hub and delivered next day
🗓 Note: Friday orders deliver Monday (no weekend operations)

Local Delivery Reminders

Incorrect Address

If a customer provides an incorrect or incomplete address, including a missing unit number for condos/apartments, this will result in a delivery failure.
A second delivery will require additional delivery fees.
If the courier calls and there is no answer, the delivery will be marked as failed.

Office Addresses

Please avoid using office addresses.
Our standard local delivery schedule is order cut-off at 4:00 PM, with delivery between 6:00 PM–11:30 PM.
Office buildings often close before this delivery window, and we cannot guarantee successful delivery in such cases.
Customers with office addresses may leave an order note requesting next-day delivery between 10:00 AM–5:00 PM.

Default Delivery Method

For the best shopping experience, if your address is within the local delivery zone, we will automatically select local delivery.
If you prefer postal shipping, please select “Shipping” at checkout or leave a note requesting mail delivery.
For the fastest delivery, please choose Local Delivery.

GTA Delivery (Greater Toronto Area)

Fleet Now: Orders are picked up at 4:00 PM and delivered between 6:00–11:30 PM, available 7 days a week.
Flash Bird: Orders are picked up at 11:30 AM and delivered the same afternoon to evening within GTA and nearby areas. Delivery to office buildings is not guaranteed before office closing hours. Service available Monday–Friday.

Montreal & Quebec City Delivery

Deliveries are handled by Flash Bird, available Monday–Friday.
If you are not at home or unable to sign, you may leave a note at checkout to choose postal shipping instead.

If You Are Not Home

If you are not at home during delivery, you may contact the courier to leave the package in a safe location (e.g., concierge, mailbox, or a designated spot).
Couriers do not carry packages upstairs.
If you require accessibility assistance, please leave a note with your order.
The courier will leave the package as instructed and provide a photo confirmation via email or SMS. Once the photo is sent, the delivery is considered successfully completed.
Requesting a next-day reschedule after a delivery attempt will incur extra charges.

Package Theft or Missing Packages

Once a package is confirmed delivered with a photo, responsibility is transferred to the customer.
If a package goes missing afterward (e.g., due to long absences from home or unsuitable drop-off instructions), it will be considered a porch theft.
In such cases, we recommend checking your home CCTV, contacting your building concierge, and filing a police report.

Travel Plans

If you have travel plans or will be away from home, please order in advance.
You may contact us to arrange delivery based on your preferred method and expected return date, or specify your desired shipping date at checkout.

Service Limitations

No cash on delivery.
No in-store pickup available.
Delays may occur during severe weather, holidays, or peak seasons.

Order Processing & Tracking

Orders processed within 3–5 business days
You will receive a tracking email or SMS once shipped
Tracking may take 1–3 business days to update

Address & Delivery Disclaimers

Providing a correct address is the buyer’s responsibility
Contact us immediately at service@cvdtech.ca for address corrections before dispatch
After dispatch, changes must be made through the courier
CoolMax Vape is not liable for delays, lost, or stolen parcels after handoff

Lost / Stolen / Returned Packages

If tracking shows “delivered” but you didn’t receive it → contact the courier first, then reach out to us
Condo deliveries may go to reception/mailroom
Missing unit numbers = failed delivery or return
Customer is responsible for return shipping on eligible returns (see our Refund Policy)

Postal Code Coverage

GTA Service Area:
Postal codes beginning with L1, L3, L4, L5, L6, L7, L8, L9, and M1–M9

Montreal Service Area:
Postal codes beginning with H1–H9 and selected J4–J7 prefixes

Montreal Service Area:
Postal codes beginning with G1–G2, G6, G8–G9 (specifically: G1G, G1H, G1J, G1K, G1L, G1M, G1N, G1P, G1R, G1S, G1T, G1V, G1W, G1X, G2B, G2C, G2K, G6W, G8T, G8Y, G8Z, G9A)

Contact Us

For any shipping-related concerns, please email us at:
📧 service@cvdtech.ca