Shipping Policy

Effective May 20, 2025, we will officially begin using UPS and Purolator to ensure the smooth dispatch of all orders. Please note that weekend orders placed prior to this date may also be shipped via UPS or Purolator.

Free Shipping

Canada: Free shipping for orders over $79 CAD.
USA: Free shipping for orders over $159 CAD.
Worldwide: Free shipping for orders over $300 CAD.

Free Local Delivery Thresholds (Before Tax)

GTA Area: Free delivery for orders over $59 CAD before tax. Order cutoff time is 4 PM on working days. Orders placed before 4 PM will be delivered the same day, and orders placed after 4 PM will be delivered the next day.
Montreal Area: Free delivery for orders over $79 CAD before tax. Order cutoff time is 11:30 AM on working days. Orders placed before 11:30 AM will be delivered the next day, and orders placed after 11:30 AM will be delivered the day after next.

Same-Day Delivery Areas & Cut-Off Times

GTA Orders (7 Days a Week)

Eligible areas: Newmarket, Aurora, Whitchurch-Stouffville, Richmond Hill, Vaughan, Markham, Toronto (all districts), Mississauga, Oakville

Place orders before 4 PM
Courier picks up at 4 PM
Delivered by 11 PM the same day
📝 Tip: Order in the morning, receive in the evening!
⚠️ Avoid using office addresses due to evening delivery.

Pickering / Ajax

Order before 4 PM (Mon–Sun) for same-day delivery
Orders after 4 PM → delivered next day

Hamilton / Burlington

Tue/Thu/Sun: Order before 4 PM for same-day delivery
Other weekdays: Order before 11:30 AM for same-day dispatch
🕒 Cut-off times vary by courier

Kitchener / Guelph / Waterloo

Wed/Sat: Order before 4 PM for same-day delivery
Other weekdays: Order before 11:30 AM for same-day dispatch

Brampton

Mon/Fri: Order before 4 PM for same-day delivery
Other weekdays: Cut-off is 11:30 AM

Montreal Orders

Order before 11:30 AM (Mon–Fri)
Courier pickup at 12 PM
Sent to local Montreal hub and delivered next day
🗓 Note: Friday orders deliver Monday (no weekend operations)

📌 Local Delivery Reminders

Avoid office addresses. Delivery is typically 6 PM – 11:30 PM
Always include unit number for condo/apartment addresses
Incomplete address or missed call = delivery failure
Delays possible during weather, holiday, or peak seasons
No cash on delivery / in-store pickup
Couriers do not carry packages upstairs
If you require accessibility assistance, leave a note
Not home? Request delivery to concierge/mailbox
Requesting next-day reschedule after arranged delivery → extra charge applies

🔄 Order Processing & Tracking

Orders processed within 3–5 business days
You will receive a tracking email or SMS once shipped
Tracking may take 1–3 business days to update

📫 Address & Delivery Disclaimers

Providing a correct address is the buyer’s responsibility
Contact us immediately at service@cvdtech.ca for address corrections before dispatch
After dispatch, changes must be made through the courier
CoolMax Vape is not liable for delays, lost, or stolen parcels after handoff

🚫 Lost / Stolen / Returned Packages

If tracking shows “delivered” but you didn’t receive it → contact the courier first, then reach out to us
Condo deliveries may go to reception/mailroom
Missing unit numbers = failed delivery or return
Customer is responsible for return shipping on eligible returns (see our Refund Policy)

📍 Postal Code Coverage

GTA Service Area:
Postal codes beginning with L1, L3, L4, L5, L6, L7, L8, L9, and M1–M9

Montreal Service Area:
Postal codes beginning with H1–H9 and selected J4–J7 prefixes

📩 Contact Us

For any shipping-related concerns, please email us at:
📧 service@cvdtech.ca